Support

Our local teams support, test, improve, enhance, remedy and train staff.
You’ll continue to extract value from your Salesforce investment in the long term.

While Salesforce look after the underlying software platform for your Salesforce solution, Cludo provides the specialist local support to your organisation and your employees.

Managed Services
Cludo’s Managed Services agreements provide:

  • supporting configurations, customisations and integrations
  • incremental improvement to your solutions via a regular stream of change
  • SLA-based triage of all incidents and requests, monitoring, tools and service management
  • qualified operational and technical contacts available during business hours
  • a dedicated number for support, incident routing and alerting
  • testing and troubleshooting Salesforce upgrades from a system integration perspective

Related Content

Case Study: Cludo Enables Customer Centric Transformation For Leading Australian Business Lender

Cludo’s client is Australia’s leading specialist commercial property finance provider, financing more than $1.3 billion in retail, office and industrial commercial property loans to Australian businesses and experienced property investors. Cludo’s solution has delivered: >$2 million in net benefits 20%+ in front, mid and back office efficiencies 100% increase in … Continued

Case Study: Cludo Transforms Member Service Experience For Industry Super Fund

Cludo’s client is an Australian self-administered super fund, managing both accumulation and defined benefit super schemes and over $15 billion of assets for its 85,000 members. The solution has delivered Single source of truth for all member, employer and service provider interactions Seamless member and employer service experience 15% improvement … Continued

Case Study: Cludo Deliver Enhanced Salesforce Solution To Leading Wealth Management Firm To Drive Revenue Growth & Efficiency

Cludo’s client is Australia’s is Australia’s leading independent specialist trustee company providing Superannuation Services, Trustee and Wealth Services and Corporate Trustee Services to its customers. Cludo’s solution has allowed the organisation to achieve: 4.6% revenue increase through the support of growth and cross-sell initiatives 12.7% increase in profit through increased … Continued

Case Study: Cludo Enables Leading Plumbing Supplies Business To Drive Field Service Advantage Across ANZ

Cludo’s client is Australia’s largest plumbing and bathroom supplies business with more than 600 locations across Australia and New Zealand. The client maintains a competitive advantage through continuous innovation and the application of data and leading technologies to drive engagement and efficiencies across its operational environment. The solution has delivered … Continued

Case Study: Cludo Delivers Holistic Customer Lifecycle Management To Registered Training Organisation

Cludo’s client is a Queensland and NSW based hiring and staffing solutions provider and a registered training organisation (RTO) providing a connected suite of offerings to apprentices and tradespeople. The organisation supports over 20,000 apprentices and 8,000 trade-based businesses. The solution has delivered Seamless visibility of employers and apprentice placement … Continued